AppleCare,
but for your
socials.

Cysurance. Cysurance is the cyber insurance company behind this warranty. It owes you the payment and it processes and pays the claim. The warranty is backed by Cysurance insurance programs and fully reinsured, so the money is there before you need it. You also get the people. Sociable runs the monitoring and works to get your account back. TransUnion and CyberScout handle remediation, chase money that was taken, and restore your identity. You reach them through the portal or at 800-721-6235 and a person answers. Most situations are resolved before a payment is ever needed. If an account is taken and cannot be recovered, Cysurance pays you $5,000 at day seven and the remaining $20,000 at day twenty-one.

No. Sociable is a warranty and service agreement, not an insurance policy, and you are not an insured. Sociable handles monitoring and recovery. Cysurance is the obligor, meaning it owes and pays the cash Remedy. The included identity protection has its own benefit terms.

Almost everyone thinks something already covers this. Homeowners and renters policies cover your house and your things; a social account is neither. Business policies pay when physical property is damaged; a hijacked login isn't a fire. Identity theft protection watches your credit and your SSN, not your Instagram. The platform will try, but owes you nothing if it can't. Recovery services charge $500 to $3,000 to try and refund only their fee. Meta Verified is $14.99 a month for a support line. None of them get the account back on a deadline, and none of them pay you if it's gone.

Confirm that you’ve lost access through the Sociable incident flow. We assemble the record from monitoring data and manage the submission to Cysurance. If information is missing, we’ll ask you for it. That can affect payment timing. You do not need to calculate your account’s value or document a financial loss to set the fixed payment amount.

That is part of the takeover, not a gap in it. A connection the attacker cuts does not pause your eligibility, and losing the connection is one of the signals that opens the recovery case. The pause only applies when you disconnect an account yourself and leave it disconnected.

Suspensions, bans, restrictions, demonetization and other platform decisions are excluded. The cash Remedy applies to eligible, verified unauthorized takeovers, not every reason an account becomes inaccessible.

The member agreement says your named Cysurance warranty and coverage schedule are emailed at enrollment into the protection program and available in your console. Protection is scheduled to activate November 1, 2026. The warranty form is part of your agreement. If it has not been issued by December 1, the agreement provides for a full refund.

An incident that began before enrollment or the protection start date is not eligible for payment. You can still tell us what happened. The story form is for sharing your experience and is not an active emergency recovery service.

Yes. Cancel before November 1, 2026 for a full refund. After that date, cancellation stops renewal and your plan runs to the end of the paid year. Cancel from your account or by emailing james@get-sociable.com.