Hack recovery ShopMy

Locked out of ShopMy?
Here’s where to start.

We couldn’t find a ShopMy page just for hacked accounts, so this is its official can’t-log-in help page, plus what to lock down afterward.

Watch for recovery scams. Never pay someone who messages you offering to get your account back, and be wary of any “support” phone number you find in a search. Real help starts on ShopMy’s own site.

Open ShopMy’s login help

Locked out?
Try these in order.

ShopMy doesn’t publish a hacked-account page that we could find, so these steps start from its sign-in help.

  1. Open ShopMy’s help page

    Go to How do I reset my Password? – ShopMy | Creator Guide in a browser you trust, typing it from this page rather than following a link from a message.

  2. What that page covers

    Reset your ShopMy password with an emailed code, and email creatorsupport@shopmy.us if you still can't get in.

  3. Check the email and phone on the account

    If the hacker changed the email address or phone number on your ShopMy account, change them back. If you can’t, lock down the email account itself first, because that inbox can be used to reset everything else.

  4. Set a new password nobody has seen

    Choose one you’ve never used anywhere else. If ShopMy has an option to sign out every device or review recent logins, use it.

  5. If you’re still locked out

    Look for a contact or support option in ShopMy’s Help Center, starting from the page above. Ignore anyone who messages offering to get the account back for a fee.

Still logged in?
Lock it down now.

If you can still get in, do these before the hacker notices.

  • Change your password to one you’ve never used anywhere else.
  • Review where you’re signed in and sign out every device or session you don’t recognize, if ShopMy shows them.
  • Check the email address and phone number on the account, and the email account behind it.
  • Turn on two-factor authentication if ShopMy offers it.
  • Undo anything you didn’t do: posts, messages, payment or payout details, and linked apps.
  • Change the password anywhere you reused it.

Never go through
this alone again.

  • Connect through the platform you already use. Tap Connect and approve it inside Instagram. No passwords.
  • Alerts by text and in the app. The moment something looks wrong, you hear about it.
  • Recovery, or you get paid. If we can’t recover your account, you get paid up to $25,000.
Join at $99 a year See how it works

Founding price through December 31. Protection starts with Instagram on December 1, 2026.