Hack recovery WeChat

WeChat hacked?
Here’s how to get it back.

The official recovery page for a hacked WeChat account, in plain English, plus what to lock down once you’re back in.

Watch for recovery scams. Never pay someone who messages you offering to get your account back, and be wary of any “support” phone number you find in a search. Real help starts on WeChat’s own site.

Open WeChat’s hacked account page

Locked out?
Try these in order.

Everything here starts from WeChat’s own help pages. Use only those, never a link someone sends you.

  1. Open WeChat’s hacked account page

    Go to cs.help.wechat.com in a browser you trust, typing it from this page rather than following a link from a message.

  2. What that page covers

    WeChat describes this page as: “What to do if your WeChat account is compromised.”

  3. Check the email and phone on the account

    If the hacker changed the email address or phone number on your WeChat account, change them back. If you can’t, lock down the email account itself first, because that inbox can be used to reset everything else.

  4. Set a new password nobody has seen

    Choose one you’ve never used anywhere else. If WeChat has an option to sign out every device or review recent logins, use it.

  5. If you’re still locked out

    Look for a contact or support option in WeChat’s Help Center, starting from the page above. Ignore anyone who messages offering to get the account back for a fee.

Still logged in?
Lock it down now.

If you can still get in, do these before the hacker notices.

  • Change your password to one you’ve never used anywhere else.
  • Review where you’re signed in and sign out every device or session you don’t recognize, if WeChat shows them.
  • Check the email address and phone number on the account, and the email account behind it.
  • Turn on two-factor authentication if WeChat offers it.
  • Undo anything you didn’t do: posts, messages, payment or payout details, and linked apps.
  • Change the password anywhere you reused it.

Never go through
this alone again.

  • Connect through the platform you already use. Tap Connect and approve it inside Instagram. No passwords.
  • Alerts by text and in the app. The moment something looks wrong, you hear about it.
  • Recovery, or you get paid. If we can’t recover your account, you get paid up to $25,000.
Join at $99 a year See how it works

Founding price through December 31. Protection starts with Instagram on December 1, 2026.